Xbox 360 Free Repairs and Refunds. Concrete Details Here Now
Warranty lottery revealed
SPOnG can confirm emerging reports that claim Microsoft is poised to announce a warranty extension for Xbox 360 early adopters in the US, with the program expected be rolled out across the world during the coming weeks.
We placed a call to Microsoft's Xbox customer support centre in the US today whereupon an operator outlined that indeed, there is some good news for some Xbox 360 owners. If your console is manufactured in or before January 2006, a one year warranty extension will be offered. The warranty extension will be from the date date of manufacture of your console, unless you have a sales receipt showing that you bought a machine manufactured before January. In which case your extension will be one year from date of purchase.
What's more, if you have a machine that would qualify for the extension and you've had to pay for a repair already, Microsoft will issue a cheque for the full repair amount, usually $139.90.
The full announcement is expected tomorrow in the US, with a European and Japanese returns program expected to be outlined in the coming days.
We placed a call to Microsoft's Xbox customer support centre in the US today whereupon an operator outlined that indeed, there is some good news for some Xbox 360 owners. If your console is manufactured in or before January 2006, a one year warranty extension will be offered. The warranty extension will be from the date date of manufacture of your console, unless you have a sales receipt showing that you bought a machine manufactured before January. In which case your extension will be one year from date of purchase.
What's more, if you have a machine that would qualify for the extension and you've had to pay for a repair already, Microsoft will issue a cheque for the full repair amount, usually $139.90.
The full announcement is expected tomorrow in the US, with a European and Japanese returns program expected to be outlined in the coming days.
Companies:
Microsoft
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Comments
alexh2o 22 Sep 2006 07:28
1/9
pay for a repair? i just called them up and they ordered me a courier, picked it up and about 5 days later couriered me a brand new one... all free! who would pay for a repair on something youve just bought?? crazy americans...
SCiARA 22 Sep 2006 09:01
2/9
i had to send mine back twice, not once was repair costs mentioned?
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king skins 22 Sep 2006 09:55
3/9
alexhooren wrote:
pay for a repair? i just called them up and they ordered me a courier, picked it up and about 5 days later couriered me a brand new one... all free! who would pay for a repair on something youve just bought?? crazy americans...
The standard warranties in the US are different and are only 3months I believe (I'm sure Lupos could clarify this), but in the UK the standard warranty is 12months.
hollywooda 22 Sep 2006 09:57
4/9
YEERRRR, at last something us in the UK dont get shafted over!!....
vault 13 24 Sep 2006 05:42
5/9
king skins wrote:
The standard warranties in the US are different and are only 3months I believe (I'm sure Lupos could clarify this), but in the UK the standard warranty is 12months.
(*ahem) The other american here would like to clarify. There is no warranty difference in America. At least for game systems. All flat panel tvs have a year warranty which is virtually worthless. Most tube tvs have a 3 month/12 month deal, parts and labor. Most electronics are 3/12.
As for paying for a repair, it may have been miscommunication on either end, it may have been impatience on the consumer end, maybe taking to a (un)authorized repair center not specified by Microsoft, or maybe it was a service rep going by the "old book" standards when it comes to defects. No one wants to claim responsibility.
As for Microsoft attempting to be nice or whatever, not to slyke them or anything, but this should be. Any manufacturer should own up to their shoddy first run hardware (I'm looking at you Sony) and just replace the damn things. I doubt though, that Blu-Ray and HD-DVD manufacturers would do such a thing. Also, consumers should not be dumbasses and plunk down a wad of dough on new technology.
An obvious rant but someone had to do it.
JASON 1 Jun 2008 15:12
6/9
I HAVE HAD MY XBOX360 FOR JUST OVER 1 YEAR,AND LASTNIGHT IT STARTED FREZZING ON ME I CLEARED THE CACHE AND IT STILL DOES IT, I ALSO IS WELL VENTED. IT DOES STILL WORK FOR A WHILE BUT STILL FREZZES ON ALL GAMES. CAN ANYONE GIVE ME SOME FREE ADVISE PLEASE.
JASON 1 Jun 2008 15:15
7/9
JASON wrote:
I HAVE HAD MY XBOX360 FOR JUST OVER 1 YEAR,AND LASTNIGHT IT STARTED FREZZING ON ME I CLEARED THE CACHE AND IT STILL DOES IT, I ALSO IS WELL VENTED. IT DOES STILL WORK FOR A WHILE BUT STILL FREZZES ON ALL GAMES. CAN ANYONE GIVE ME SOME FREE ADVISE PLEASE.
cris 2 Sep 2008 19:56
8/9
i have had my xbox360 for over a yr which gave me the 3 red lights then also i brought another one has i had a offer i couldnt refuse, but no i am down to one the repaired one is not working now, but i am also thinking of getting reed of the other has this is such a big problem microsoft has given there costumers, i am now going to change to the ps3 but not through choice..
ben smith 14 Jun 2009 19:24
9/9
@alexhooren could u giv us the number that u sent ur xbox off to?