First Round PSP Manufacturing Complaints Arise

Pixel, UMD and more reported – not confirmed.

Posted by Staff
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The problems with..
As with the launch of any new console (particularly from Sony, a company which has seen its credibility as a manufacturer take some serious knocks in recent times) early adopters have been quick to lodge build-quality complaints with the media.

Of these, the PSP has been on the receiving end of a considerable number of dead pixel moans, akin to those accompanying the Nintendo DS. The worst complaints are of three pixel outs on a single unit, though most report solo duds.

Other complaints stem from basic build-quality issues that inevitably impact on small lead-time new technology releases. Of these, stuck buttons, fragile analogue controllers and faulty UMD mechanisms have flared up most often, though in the main - and compared to the launches of the PlayStation and Xbox - the PSP seems to have been put together rather well. If SCEI reacts to the dead pixel issue, we’ll let you know.

Comments

acidviper 13 Dec 2004 13:05
1/8
I think the whole purpose of the DS was to take up as many LCD screens as possible to stop SONY and bottleneck their production. Hehehe.
5thgeneral 13 Dec 2004 15:40
2/8
This is pretty funny. I remember a couple weeks back when people were ripping a new one on Nintendo just cause a little dead pixel. Nintendo said "try and live with it and if you can't will change the faulty DS for a new DS". It'll be interesting reading what people have to say about the PSP problems.

Now for my 2 cents on the launch problems....

Stuck buttons, faulty analog nubs and atleast 3 dead pixels plus the battery life is still up in the air. Wow the PSP isn't looking to good at the moment. The battery life I've seen different reports on it so I can't say which one to trust I'll just wait and see on that. Anyway this kind of sucks for Sony and I'd like to see how they react towards the faulty PSPs.

Well for my personal view I'd like to give Nintendo the nod for the better and more successful launch. I'm not talking sales figures here, I'm talking defective systems. Nintendo one dead pixel, Sony 1-3 dead pixels and so on.


Well looks like the 1st Round of this War goes to the Nintendo DS. (1st round:The System Launch) Let's see the games now. Round Two: The Games. Well let's see what happens in a couple of months.
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config 13 Dec 2004 16:35
3/8
5thgeneral wrote:
Well for my personal view I'd like to give Nintendo the nod for the better and more successful launch.

I think it's still a little early to comment on the sucess of the PSP launch. Give it a week at least.

I'm not talking sales figures here, I'm talking defective systems. Nintendo one dead pixel, Sony 1-3 dead pixels and so on.


Surely the a better measure would be the percentage of faulty units. Also, remember that by pixels the PSP has a bigger screen than the DS's two combined (a third as many again). Anyway, I'm of the opinion (as is well known) that one dead pixel or ten dead pixels would very likely see the box returned.

5thgeneral 13 Dec 2004 17:07
4/8
I see what you're saying config, about giving it a week and then we would have a better picture on the launch matter. But I was looking at the very first day of release. Nintendo only had the one dead pixel issue and they released about 500,000 units while the PSP is having more defects not just the dead pixels and they only release about 150,000 units.

I dont know how many DS systems were faulty or how many PSP systems came out defective. Let's say 5% of the DS's came out with a dead pixel that's not that bad for 500,000 systems. On the other hand what if 5% of the PSP's came out faulty. I think people would notice that more since they shipped fewer systems.

First week sales are going to be a different story all together especially with Nintendo shipping so many more systems then Sony. That's how I came to my conclusion about Nintendo taking the 1st Round. It's going to be a long fight between these two companies and I know Sony isn't going down without a fight.

Sorry if I got of topic. I'm not really sure I just started rambling.
vault 13 14 Dec 2004 15:29
5/8
Ya know what would be nice? If we all, all of us gamers, got together and actually boycotted, maybe that's a little harsh, maybe took the hardware defect issues on these systems more seriously. Maybe if we waited for the next good batch of systems or complained to the company, they would actually raise their initial product quality standards. What if everyone, waited for the next round of PS2 or demanded money back from Sony for a shotty product. But then again, no one wants to wait longer for a system they've been waiting for since they bought the last one from that company.

All I'm saying is that this is not acceptable! Sony being the worst perpetrator. Having the most system failures; the PS1 frying on carpets, the PS2 laser malfunctions, and the PSP dead pixel/UMD code malfunction. Microsoft is no better, the first run systems also had their fair share of crap outs. Nintendo is the only company that consistently gets it right and I believe will replace the system for free if I'm not mistaken. I wonder why Nintendo is in last? Oh yeah, no third party support. F**k, when will Nintendo be back on top? :o( __
LUPOS 14 Dec 2004 18:52
6/8
I'm lazy so here is a link to slashdot and there comments and a link they have to other articles. similar stuff, juts more of it.
Joji 15 Dec 2004 00:06
7/8
Faulty goods will always happen to get into customers hands somehow, but how a company deals with it will really show just how good their customer service really is.

Think Nintendo have done good buy those DS purchasers that needed their DS replacing. How long will Sony wait to react?
Kaxxx 15 Dec 2004 12:54
8/8
Is anyone really surprised? The only reason the PSP was released this early was due to the release of the DS. Ive been saying for months that the initial batch will have faults.

It gives them time to sort it out though before it hits the US and EU shores.....i hope.
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