You can at least say of Total War: Rome II developer, Creative Assembly, that the guys and lasses there know how to apologise.
They are all apologising for the launch problems that are affecting, as ever, connectivity and other 'technical' aspects as well as some game-play. Commenting on this, CA's Mike Simpson admitted that, "At the moment we are seeing 2% of people playing reporting a technical issue. Let me be clear, that is 2% too many and we will be helping them into the game and working very hard to make sure they get the best possible experience." He then went on to offer this apology.
"We just wanted to reassure you that we do know itís an extremely annoying and frustrating time for some of you at the moment and we are working around the clock to sort out those issues that you are having. The first patch has just gone up - it's not trouble-free we know and are fixing with a hotfix, but there will be another next week and every week after that till the problems are gone.
"At the moment it may seem that the changes are slight, but they arenít the only ones we are working on currently and bigger changes are happening now for future patches.
"If you are having a problem, it is totally unacceptable and a big deal for us, please know that we are spending all our dev effort on fixing outstanding issues."
Good on CA for this honesty.