Cryptic Studios Opens Up About Account Hacking

"Important Customer Service Notification Regarding Unauthorized Access News..." from studio itself

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Cryptic Studios Opens Up About Account Hacking
With speed that makes Sony look sprightly, Cryptic Studios has issued a statement regarding user accounts hacked or, as the company puts it, "unauthorized access" that occurred... in December 2010.

In the statement, the company tells its users that, "your privacy and security is important. As part of our ongoing efforts to monitor and enhance security, we recently detected evidence of an unauthorized access to one of our user databases. The unauthorized access occurred in December 2010, and evidence of this has just been uncovered due to increased security analysis."

It details the hack as follows, "The unauthorized access included user account names, handles, and encrypted passwords for those accounts. Even though the passwords were encrypted, it is apparent that the intruder has been able to crack some portion of the passwords in this database. All accounts that we believe were present in the database have had the passwords reset, and customers registered to these accounts have been notified via e-mail of this incident.

"While we have no evidence that any other information was taken by the intruder, it is possible that the intruder was able to access additional account information. If they did so, the first and last name, e-mail address, date of birth (if provided to Cryptic Studios), billing address, and the first six digits and the last four digits of credit cards registered on the site may have been accessed. We have no evidence at this time that any data other than the account name, handle, and encrypted password were accessed for any user.

"We are continuing to investigate this incident, and are taking even further action to strengthen our systems and redouble our security vigilance and protections. For your own security, we encourage you to be especially aware of e-mail and postal mail scams that ask for personal or sensitive information. Cryptic will not contact you in any way, including by e-mail, asking for your credit card number, social security number, or any other personally identifiable information. If you use the same password for other accounts, especially financial accounts or accounts with personal information, we strongly recommend that you change them.

"While we have no evidence of unauthorized use of personal information as a result of this incident, to protect against any possible identity theft, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. Further information regarding the prevention of identity theft can be found at the Federal Trade Commission’s website here.

"We apologize for any inconvenience this unauthorized access may have caused our customers. Customers with questions about this incident and how it may affect them can contact customer service by submitting a support ticket at https://support.perfectworld.com/app/cs_cryptic/iss/log."

Source: Cryptic
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Comments

Elst 26 Apr 2012 11:49
1/2
What's just as bad is the e-mail they've sent out about it. Rather than using direct links in the e-mail there are referrals pointing to href="http://click.email.perfectworld.com/?qs=000000000000000000000000000000000000000">https://www.startrekonline.com/user/password. Seriously, like I'm going to click on that. The other thing they've done is having linked images that are hosted by Amazon (<img src="http://files.atari.com.s3.amazonaws.com/crypticstudios/email/cryptic_email_header.jpg" alt="Cryptic Header" style="display:block" border="0" />). It's so amateur, I was questioning whether this was a phishing attempt.
kalps_171 26 Apr 2012 12:03
2/2
@Elst I noticed that too and decided to quickly move away from such email.

Star Trek Online?! I'm sure I didn't register for that! lol
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