US retailer GameStop has been a very naughty boy. Customers are finding that their boxed PC copies of Deus Ex: Human Revolution are missing a code that allows them to play the game for free on game streaming service OnLive. That's because GameStop employees are taking the free game codes out.
The giveaway - purely a promotion between publisher Square Enix and OnLive - seems to have rubbed the middleman retailer the wrong way, and has decided for some reason that it has the power to refuse its customers to participate.
A company email originating from Field Operations Manager Josh Ivanoff clearly instructs store employees to "immediately remove and discard the On Live [sic] coupon from all Regular PC versions of Deus Ex: Human Revolution. Our desire is to not have this coupon go to any customers after this announcement."
Ivanoff refused to comment on the memo, but GameStop spokesperson Beth Sharum did reveal to Ars Technica that "Square Enix packed the competitor’s coupon with our DXHR product without our prior knowledge and we did pull these coupons."
We have asked Square Enix for comment.
The giveaway - purely a promotion between publisher Square Enix and OnLive - seems to have rubbed the middleman retailer the wrong way, and has decided for some reason that it has the power to refuse its customers to participate.
A company email originating from Field Operations Manager Josh Ivanoff clearly instructs store employees to "immediately remove and discard the On Live [sic] coupon from all Regular PC versions of Deus Ex: Human Revolution. Our desire is to not have this coupon go to any customers after this announcement."
Ivanoff refused to comment on the memo, but GameStop spokesperson Beth Sharum did reveal to Ars Technica that "Square Enix packed the competitor’s coupon with our DXHR product without our prior knowledge and we did pull these coupons."
We have asked Square Enix for comment.
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Comments
Ryan550 25 Aug 2011 09:48
1/1
Well.. I know a lot of gamers don't seem to mind when the factory seal on the case is taken off but I do.. In fact I have refused to accept games when the employee's at GAME opens one case, take's the disc out and put's it in another case right in front of me! I hate that so much to a point where i started buying online only and its especially common at my local GAME store! as many times there is scratches on the disc when this happens.
In short.. You open it, you buy it and I sure as hell wont buy a game when someone has already had their hands on it and I am pretty sure that when I used to buy games at stores.. the employee's did not like me much but who gives a damn?
"tell you what, you give ME £40 and I will happily buy it"
In short.. You open it, you buy it and I sure as hell wont buy a game when someone has already had their hands on it and I am pretty sure that when I used to buy games at stores.. the employee's did not like me much but who gives a damn?
"tell you what, you give ME £40 and I will happily buy it"