GAME Group - No Refunds. No Loyalty Cards. No Online Sales
Administration for UK video game retailer starts to bite
The descent of the GAME Group into administration this morning is already resulting in shocks for its once loyal customers as well as unemployment for its staff. The company has now released information - none of it good - regarding refunds, exchanges and use of loyalty cards.
Here is the information currently available:
1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.
2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.
3.Pre-Orders: No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. We are reviewing this over the next week.
4.GAME Reward card: We have had to suspended use of GAME Reward Cards. This means that points can be earned but NOT redeemed until further notice.
5.Gift cards: We have also had to suspend GAME gift cards. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes.
6.GAMEWallet: the value stored in GAMEwallet accounts will be suspended until further notice following the appointment of administrators.
7.Pre-owned Software: You can still buy pre owned products at great prices in your local store or online. If you trade in a pre-owned software item then you will still be able to accrue reward points and use your trade in to exchange for another item. You will not be able to trade in pre-owned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes.
8.Pre-owned Hardware: We have had to suspend trade in for pre-owned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.
9.Click and Collect titles: We have had to suspend this service. We apologise for any inconvenience this causes.
MJA Jervis and SD Maddison have been appointed as Joint Administrators of The GAME Group plc, Game Stores Group Limited, Gameplay (GB) Limited, Game (Stores) Limited, Games Station Limited, Game (Retail) Limited and Gamestation Limited on 26 March 2012 to manage their affairs, business and property as their agents and without personal liability. MJA Jervis and SD Maddison are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales."
Source: The Horse's Mouth
Here is the information currently available:
1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.
2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.
3.Pre-Orders: No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. We are reviewing this over the next week.
4.GAME Reward card: We have had to suspended use of GAME Reward Cards. This means that points can be earned but NOT redeemed until further notice.
5.Gift cards: We have also had to suspend GAME gift cards. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes.
6.GAMEWallet: the value stored in GAMEwallet accounts will be suspended until further notice following the appointment of administrators.
7.Pre-owned Software: You can still buy pre owned products at great prices in your local store or online. If you trade in a pre-owned software item then you will still be able to accrue reward points and use your trade in to exchange for another item. You will not be able to trade in pre-owned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes.
8.Pre-owned Hardware: We have had to suspend trade in for pre-owned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.
9.Click and Collect titles: We have had to suspend this service. We apologise for any inconvenience this causes.
MJA Jervis and SD Maddison have been appointed as Joint Administrators of The GAME Group plc, Game Stores Group Limited, Gameplay (GB) Limited, Game (Stores) Limited, Games Station Limited, Game (Retail) Limited and Gamestation Limited on 26 March 2012 to manage their affairs, business and property as their agents and without personal liability. MJA Jervis and SD Maddison are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales."
Source: The Horse's Mouth
Companies:
Game
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Comments
Citizen Smith 26 Mar 2012 16:13
1/6
I am glad .It was a rippoff company .
headcasephil 26 Mar 2012 16:34
2/6
@Citizen_Smith it might have been but how many gamers is this going affect as many people only buy from the high street and only from game/gamestation. people will be stuck with super markets were there is no trade-ins and i would say that around 90% of uk games can only get hardware/ software by trade-ins
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npfiii 26 Mar 2012 17:01
3/6
@headcasephil Both Asda and Tesco offer trade-ins.
So, you're right in everything, but, y'know, the facts.
So, you're right in everything, but, y'know, the facts.
Stu 26 Mar 2012 18:04
4/6
This is kind of disgusting really, how can Game legally be allowed to do that? Surely that really equates to stealing customers money?
I hope Game is put out of it's misery very soon, it provides nothing to the clued up gamer or the casual fadsurfer at all.
My last few times in the store have been horrendous experiences where you either get told completely misleading information (this has online play, do you want the pre-owned one, which is identical (oh wait, it needs an online pass...)) or are upsold to with such a fierceness that it's really rather discomforting.
Game offer nothing. Online is cheaper and has a much much larger range. Supermarkets are cheaper and have no annoying staff desperate to sell to you. Blockbuster strikes a middle ground, ok range, ok prices, ok staff.
It is sad that we'll lose Gamestation which was always the stronger brand but even then it kind of deserves its fate by being in bed with Ga,me (how that deal ever got past the competition commision I'll never know).
Of course, this is horrible for all the staff and I hope they all find far more fulfilling and rewarding jobs in the future.
But yeah, good riddance Game.
I hope Game is put out of it's misery very soon, it provides nothing to the clued up gamer or the casual fadsurfer at all.
My last few times in the store have been horrendous experiences where you either get told completely misleading information (this has online play, do you want the pre-owned one, which is identical (oh wait, it needs an online pass...)) or are upsold to with such a fierceness that it's really rather discomforting.
Game offer nothing. Online is cheaper and has a much much larger range. Supermarkets are cheaper and have no annoying staff desperate to sell to you. Blockbuster strikes a middle ground, ok range, ok prices, ok staff.
It is sad that we'll lose Gamestation which was always the stronger brand but even then it kind of deserves its fate by being in bed with Ga,me (how that deal ever got past the competition commision I'll never know).
Of course, this is horrible for all the staff and I hope they all find far more fulfilling and rewarding jobs in the future.
But yeah, good riddance Game.
bob 26 Mar 2012 18:41
5/6
w****r
gingineer 26 Mar 2012 20:33
6/6
I'm sorry to hear about game. shame about the £2.50 on my reward card! :p