Fresh details of an Xbox Live security scandal have surfaced online - despite Microsoft's insistence that the service has not been hit by hackers.
Gold accounts are being compromised, and Family Packs are being purchased using on-file credit cards and Paypal details. Extra Gamertags are then created and loaded with 10,000 Microsoft Points each, before being sold to bargain-hunting gamers on black market websites.
One such victim - an internet-savvy mum - has had her Xbox Live account hijacked twice, complaining of little to no support from Microsoft's customer service department on resolving the issue.
She writes on her tumblr page that following the first attack she was promised by a customer support advisor that her account was blocked from further harm while an investigation took place.
Several days later, she writes that Microsoft neither blocked the account or launched an investigation, as she was hit by another attack that cost her a total of $366.06. She later found that one of the accounts made on her behalf was purchased by a Polish gamer via a black market website that has a slew of illegally-obtained Xbox Live accounts for sale.
Electronic Arts was recently the alleged victim of a hack attack on its FIFA servers, which was said to affect many Xbox Live Gamertags. Both Microsoft and EA have vehemently denied any security issues with its services, with Microsoft in particular referring to a recent story by The Sun as the result of "phishing related fraud."
SPOnG has contacted Microsoft for a statement.
Gold accounts are being compromised, and Family Packs are being purchased using on-file credit cards and Paypal details. Extra Gamertags are then created and loaded with 10,000 Microsoft Points each, before being sold to bargain-hunting gamers on black market websites.
One such victim - an internet-savvy mum - has had her Xbox Live account hijacked twice, complaining of little to no support from Microsoft's customer service department on resolving the issue.
She writes on her tumblr page that following the first attack she was promised by a customer support advisor that her account was blocked from further harm while an investigation took place.
Several days later, she writes that Microsoft neither blocked the account or launched an investigation, as she was hit by another attack that cost her a total of $366.06. She later found that one of the accounts made on her behalf was purchased by a Polish gamer via a black market website that has a slew of illegally-obtained Xbox Live accounts for sale.
Electronic Arts was recently the alleged victim of a hack attack on its FIFA servers, which was said to affect many Xbox Live Gamertags. Both Microsoft and EA have vehemently denied any security issues with its services, with Microsoft in particular referring to a recent story by The Sun as the result of "phishing related fraud."
SPOnG has contacted Microsoft for a statement.
Companies:
Microsoft
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Comments
gingineer 6 Jan 2012 14:16
1/1
at least PSN didn't steal peoples money!