Sony's changes to its terms of service for PlayStation Network users back post-hack are causing the company legal problems It basically stated that you can't sue if something goes horribly wrong. The company has now been taken to court in the USA for this.Back in September, the TOS were changed to include this:
"Any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class or representative action or as a named or unnamed member in a class, consolidated, representative or private attorney general action, unless both you and the Sony entity with which you have a dispute specifically agree to do so in writing following initiation of the arbitration. This provision does not preclude your participation as a member in a class action filed on or before august 20, 2011."
This was related to this:
"...you and the Sony Entity that you have a Dispute with agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this Section 15, and not litigate any Dispute in court."
Now, according to Gamespot using court documents, "a Northern California man filed suit against Sony late last month on behalf of all customers who purchased a PlayStation 3 and signed up for PSN access before the September change to Sony's terms of service. The suit alleges that Sony engaged in unfair business practices by forcing consumers to either give up their right to file a class-action lawsuit or give up access to the online gaming network they effectively paid for when they purchased the hardware."
Source:
Gamespot