Microsoft: There Isn't an Xbox Live Hack

Microsoft 'spokesperson' tells us that "we currently understand that this is a phishing scam."

Posted by
Microsoft: There Isn't an Xbox Live Hack
Microsoft has sent over its official word on the purported 'hack' of Xbox Live that was reported by several mainstream newspapers including The Sun this morning. It's dealing with the situation... although it isn't a 'hack'.

Firstly, as we already knew, it never was 'a hack'. In fact we've been told, "we currently understand that this is a phishing scam" by the MS person.

It has now, in fact, gone even further stating: "Xbox Live has not been hacked. Microsoft can confirm that there has been no breach to the security of our Xbox Live service."

We were then given the full and official word:

“The security of Xbox LIVE members is of the utmost importance, which is why we consistently take measures to protect Xbox LIVE against ever-changing threats. In this case, a number of Xbox LIVE members appear to have recently been victim of malicious ‘phishing’ scams (ie. online attempts to acquire personal information such as passwords, user names and credit card details by purporting to be a legitimate company or person). As a result, we are currently:

" - Working closely with affected members who have been in touch with us to investigate and/or resolve any unauthorized changes to their accounts resulting from phishing scams;

" - Warning people against opening unsolicited e-mails which may contain spyware and other malware that can access personal information contained on their computer without their knowledge or permission;

" - Reminding all customers that they should be very careful to keep all personal information secure whenever online and never supply e-mail addresses, passwords or credit card information to strangers.

"Microsoft remains vigilant at all times regarding the security of Xbox LIVE customers. As always, Xbox LIVE customers who have any queries or concerns should contact Xbox LIVE Customer Service on 0800 587 1102 or visit"

So, there you go.

- Attributed to a Microsoft Spokesperson


Caspar 22 Nov 2011 18:23
The old saying goes: if it walks like a duck, and sounds like a duck, and swims like a duck, it's probably a duck. Being someone who was subjected to this "non-hack," I'd say that someone who purchases something on my account sounds very much like a hack. Additionally, while MS might take security seriously, they don't take resolving security issues very seriously at all. My Xbox Live account has been compromised, and the first resolution request was inadvertantly cancelled by MS without resolution. This puts my account on lockdown for two months so far. Shame on you, Microsoft. Fix your issues, and resolve your customer problems when you promise to.
Posting of new comments is now locked for this page.