Following stories yesterday regarding "a very small number of Xbox 360s are completely incompatible" with Microsoft's new DVD format Microsoft has emailed SPOnG to make a clarification.
A spokesperson from Microsoft's PR company explained that "I want to clear up that this issue is unrelated to the upcoming update that has been in beta and that this is not associated with one 'version' of Xbox 360."
We were then presented with the official statement:
"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. This issue manifests itself as a unique 'disc unreadable' or 'disc unsupported' error on the screen and is unrelated to our recent public beta.
"We are also able to detect this issue over Xbox LIVE and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted.
"This disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360."
That's the word from the horse's mouth.
A spokesperson from Microsoft's PR company explained that "I want to clear up that this issue is unrelated to the upcoming update that has been in beta and that this is not associated with one 'version' of Xbox 360."
We were then presented with the official statement:
"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. This issue manifests itself as a unique 'disc unreadable' or 'disc unsupported' error on the screen and is unrelated to our recent public beta.
"We are also able to detect this issue over Xbox LIVE and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted.
"This disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360."
That's the word from the horse's mouth.
Companies:
Microsoft
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