Pixel issues and reboot concerns hamper DS launch

Dr Dee, i propose you follow a course "comprehensive reading". It might do you some good. Or better yet, get out of this line of work all together, seriously. Like i said before, This has to be the most unprofessional attitude i've come across in a long long time. I could start to argue with you, but, I'd feels like a waste of time.

I must say that i find it very funny that you take all of this so very personal, which shows in the way you react. Funny how i was adressing people in the thread in general and you take it as a personal attack. Yes, you have the makings of a great and journalist in you. LOL (well, you can consider that as a personal attack maybe). And please, provide me a list with laptop manufacturers (inside Europe, yes, I'm from Europe) that take back laptops with one dead pixel without a fuzz. Not IBM, not Toshiba, not Acer, not Compaq... so please, I'm curious. (I've had 4 laptops in 2 years and worked with a lot more, so dazzle me)

And if you read what i was writing, you would undoubtedly have understood that not all cases are equally bad. And if you WANT to have it (DS) replaced, there will not be a problem. NOBODY has to put up with a dead pixel if they don't want to so stop acting like they do, but if the trouble of sending it back and getting a replacement is more of a hassle than living with a dead pixel in a place it doesn't show, i'm sure people that do have a dead pixel in an annoying spot, will be gratefull that they will move up the chain because of you dropping out.

But i'm sure you'll find some sentence to quote that has actually little to do with it all and make it look like you're making a point. Good show Spong, good show.

OMG 33 postings for a supid error! Thats just terrible, I know Nintendo did a stupid mistake by letting poor quality products become released. But the hystaria is tremendous! I'm shocked.

I have felt from the get go that Nintendo should have never developed the rushed project (DS) because usually Nintendo's style is Quality Quality Quality. They created a new system to combat a threat but did not use there famous stance of Quality and research. they just quickly developed a new console with inferior parts. Now it came back and bite them in the ass.

Nintendo has learned there lesson, So the next shipment should not have any problems. The few that did recieve bad systems I'm sure Nintendo is not going to lose you as a customer they are going to do there best to resolve the problems. Even though they sound kinda bullish in that quote.

This is not a sign of the crumbling Nintendo dynasty. It just a sign for Nintendo to keep Quality over Quanity, you know there old beliefs. If they Fail on the DS its not going to be because of this error its going to be because Sony is offering something that they weren't and when the Next Gameboy comes out They will study what went right and wrong and come out ahead in the end.

After reading all the new comments im even more utterly amazed and came to even more conclusions.

1. Spong has no Nintendo DS yet the writer critices its rebooting of the "set-up" menu. I have a Nintendo DS and you ONLY need to reboot after you fixed the time, your name or exited the program you were using. Not during a game at all. Just at the boot up screen, which you can program to bypass and go straight to the game instead.

2. Having a dead pixel on your Nintendo DS is as common as becoming rich in one day. You have the SAME likely hood of getting a dead pixel whenever you buy a laptop, lcd monitor, cell phone or Gameboy in WHICHEVER country/world you live in.

3. My issue with the news story wasnt the story itself but the opinions the writer made. You would not find those type of comments on sites like IGN or Gamespot. Maybe if Spong ACTUALLY had a Nintendo DS then maybe id give the writer credit but thats not the case.

4. Im glad I see the new pictures posted. Hopefully screenshots of new games are more important than "dead pixel warranty" press releases. Thats like saying "Oh my G0d!!1! Playstations are all busted because Sony released a press release stating all systems have a warranty if they dont work when purchased! Worst launch 3vEr!" (Funny comment though because Sony did have quite a few real blunders with their hardware at launch.)

5. Umm. thats all. hi.

thank you, thank you. drop the pebble in the pond, watch the inferno burn down the forest. thank you.

well, if this thread has had any benefits to society at all, it has at least helped us identify the bias present not only with regards to the spong writers, but also to some of the forum regulars here .. so there. (heh .. asshole surgeon .. anal pubic hair barber .. rowtfl)

You mean you want me to take a course in reading everything? Because that's what you said

Or do you mean you want me to take a course in "reading comprehension"?



SO, what you mean is, if somone doesn't agree with you, they should CHANGE THEIR JOB. Jeez, dude, that's some kinda superiority complex you got.



So what are you doing now?



Sorry, it was ME you were calling unprofessional. How am I suppsed to take than any way but personally?
The thing is, your idea of professional is obsequious.

Plus, "You guys have clearly no experience whatsoever with LCD/TFT screens; that's all i can say." is kind of a personal, unfounded, uninformed, and arrogant comment to make.



The only part I took as personal was you calling me unprofessional. But the rest was just a response from the experience of SPOnG.



All of these companies will take your laptop back within 14 days.



And my point is, if it is my money being spent, all cases are equally bad. I am perfectly happy for you to accept sub-standard equipent if you want to.

But Nintendo attitude seems to be that people SHOULD put up with a dead or stuck pixel. The attitude seems little shoddy.

That was the opinion of our writer - a huge Nintendo fan - and it's my opinion.

No one is forcing you or any other reader to share that opinion. And we're certainly not arrogant enough to suggest that you are unfit to do your job unless you share our opinion.

would you like a touch of salt or pepper with you paragraph, sir? a side of asparagus, perhaps?

Tell me about it! There's as much anger over accusing Nintendo of lax customer service as there is anger over the JFK Game!!

Come on, Ninty-fans make more of this than killing Presedents! :-)

Try this. Imagine (using your brain) that all instances of "DS" were replaced with "PSP" in the story and all instances of "Nintendo" with "Sony". Now imagine how you would have reacted to that story.

If you truly think you would have posted different comments, congrats, you are a level-headed human being. If you would have been more or less forgiving with Sony than you have been with Nintendo, then congrats, you are a fanboy!

Okay, for the somewhat impaired again: Every Manufacturing Process has faults, many of which can be tested and selected against. But to test every single DS thouroughly is just insane.
As a result some DSs may have dead pixels, and if you're not happy with that, they'll give you a new one. Full Stop.



If you want it replaced, you can have it replaced straight away. For this you only have to look at the warranty, not a statement about dead pixels. Here it would clearly state that any faulty product will be replaced.
That is clear enough for anyone.

But for some, the stress of posting it away isn't worth it if it's say the bottom left pixel.




Maybe if you took the time to read my post carefully, you would notice i was talking about dust specs stuck in the screen cover. Inside the plastic. Because of the GBA SP lighting system, which shines on the screen from the side, the dust spec can be a very noticable bight spec in the screen plastic, not unlike a dead pixel. And here, it also clearly states that you can have it replaced if you want, but they would recommend you wait and see if it disturbs you enjoyment or not.

What many don't understand is that many manufacturers have a different understanding of faulty. And to describe a LCD screen as faulty, or broken, because it has a dead pixel, is like claiming a shirt is broken because it has a loose thread.
It's something that happens, an imperfection, not a fault.

Again I agree with the previous poster. What Nintendo are saying is that they will replace any systems that people are unsatified.

Every single LCD product can get dead pixels. It's one of the problems of the format. Implying Nintendo are less helpful than any other companies is incorrect. Granted, the phrasing may not have been great, however the main thrust of the issue still came accross.

Um. I think I can grasp that.



Okay. Years ago I worked at an electronics manufacturing firm. At the end of the process was a department called "test". Every unit when through a test procedure, some bits automated, some manual. Any fails got passed to us and we'd evaluate and either send 'em back for a rework or bin 'em when they were, like, kaboom.
For industrial grade kit, it would go into a soak chamber for 24hrs and get put through the full gamut of loading, temperature and humidity. Afterward it would go for final test.

My point here being, the kit I worked on was precision test and power kit, with lengthy test procedures. The throughput was many thousands or dozens of lines a week. Every item was thoroughly tested.

Are you saying that DS manufacturing QA can't even bother to turn on every DS and check for dead pixels?

Now, I realise that some fails really won't bother, they're right on the periphery, but even just a few pixels from the edge on a tiny 256x190 screen will be distracting and potentially irritating



Indeed, so why the need for Nintendo to come back with this "live with it for two week" BS? That attitude stinks.



Uh. Yeah. I got that first time. Thanks. I got dust in my mobile phone, and I can tell you it looks nowt like a dead pixel with the back light on.



Um, not quite. You can trim a loase thread and be done with it. More like a shirt that has a snag in the fabric. It's there for good and you'd have to live with it. Either way, it's faulty. It's up to the individual which way they go from there.

My bleet is with this whole "two weeks" attitude. It just smacks of putting hoops and jumps between the consumer and Nintendo.

Japanese company management is based on lean management styles those aim is to eliminate just these sort of procedures which are expensive and time-consuming.

I doubt if you'd find any Japanese company employing any of these methods.

The suggestion I made was for you to imagine that everything was exactly the same, except for the names of the company and the product. Therefore, there is no null or void about it. In our hypothetical situation, Sony has exactly the same level of tolerance regarding dead pixels as Nintendo does now.

Try again, Sony said exactly what was quoted, except they changed the names. How do you feel? How will you respond?