Activision product director Noah Heller has told MCV that in terms of Call of Duty Elite, “We still have to prove ourselves" and this is because, "There’s a lot of people we pissed off all the way back to November..."
Noah Heller was firefighting in order to recapture Elite subscribers after the service failed to live up to the expectations of early adopters, due mainly... to not working.
Apparently, "Members will now receive 24 pieces of DLC rather than 20. Developer Beachhead has also been updating the service with new content."
“There’s a lot of people we pissed off all the way back to November", said Noah, "and we have to show them we are not going to let that happen again. But we have started fulfilling our promises and people are starting to get it is real value for money.”
Full thing is at MCV