"Dear Friends" begins a letter from Sony CEO Sir Howard Stringer that seeks to explain and apologise fore the ongoing Playstation Network outage. 'Friends' rather than 'Customers' provides the clue to the syrupy tone of the note.
What follows is a standard roll-out of re-treaded info including the 'Welcome Back package' (a month of free PlayStation Plus); an apology for "inconvenience and concern caused by this attack."
He also points out that, "As a result of what we discovered we notified you of the breach. Our investigation is ongoing, and we are upgrading our security so that if attacks like this happen again, our defenses will be even stronger."
But then there is this:
"In the last few months, Sony has faced a terrible earthquake and tsunami in Japan. But now we are facing a very man-made event – a criminal attack on us — and on you — and we are working with the FBI and other law enforcement agencies around the world to apprehend those responsible."
Whoever is advising 'Howard Stringer' as he signs off, should really take a close look at any impact the Tsunami actually had on the PSN and compare it to the impact it had on actual human beings.Full letter is here