Taiwan’s Central News Agency reports that after the intervention of the Consumer Protection Commission (CPC), Sony Computer Entertainment Asia has agreed to replace PlayStation 3 game consoles if they have "serious defects".
CNA reports that the commission has confirmed that several PS3s sold in Taiwan "had a tendancy" to overheat or had “jammed memory cards”.
Following a meeting with the CPC, SCEA agreed to replace PS3s that it determined to have "serious defects”. So far this has amounted to a grand total of... two - this, in our opinion, does not equate to 'several'.
It appears to SPOnG-news that the CPC is simply blowing its own trumpet and should really introduce decent consumer protection legislation rather than be forced into lengthy meetings and negotiations: if it is broke, fix it!
Poor legislation aside, this story once again illustrates the lack of units available to Sony; in an environment where plenty of inventory was available, this kind of haggling over defects - and the negative PR that goes with it - would certainly not be the case.
CNA reports that the commission has confirmed that several PS3s sold in Taiwan "had a tendancy" to overheat or had “jammed memory cards”.
Following a meeting with the CPC, SCEA agreed to replace PS3s that it determined to have "serious defects”. So far this has amounted to a grand total of... two - this, in our opinion, does not equate to 'several'.
It appears to SPOnG-news that the CPC is simply blowing its own trumpet and should really introduce decent consumer protection legislation rather than be forced into lengthy meetings and negotiations: if it is broke, fix it!
Poor legislation aside, this story once again illustrates the lack of units available to Sony; in an environment where plenty of inventory was available, this kind of haggling over defects - and the negative PR that goes with it - would certainly not be the case.
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Comments
RiseFromYourGrave 27 Nov 2006 23:50
1/3
havent sony always been reluctant to acknowledge defects and recompense?
DoctorDee 28 Nov 2006 10:22
2/3
RiseFromYourGrave wrote:
havent sony always been reluctant to acknowledge defects and recompense?
No better or worse than anyone else. But they've always been portrayed that way by the fan-boys.
RiseFromYourGrave 28 Nov 2006 11:20
3/3
i mustve been talking to militant fanboys then. i have spoken to a few people who repair consoles for a living though in my time, and apparently the ps2 was full of substandard parts.